BS CC Market Trends report-5

Brook Street's guide to the evolving contact centre landscape

Discover how the contact centre landscape is evolving—and what it means for your business. In this exclusive report, Brook Street reveals the latest hiring trends, salary benchmarks and workforce expectations shaping the future of customer service.
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Key insights include

  • The top challenges contact centres face in 2025
  • What today’s candidates really want from employers
  • Salary trends across key roles and regions
  • How to attract and retain top talent in a competitive market

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower®, Experis®, and Talent Solutions – creates substantially more value for candidates and clients across 80 countries and territories and has done so for 70 years.

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